Customer Support (Remote - South America)

Glider
Glider

Customer Service

Posted on Oct 29, 2026
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What are we hiring for?

Glider is expanding our customer support coverage.

Our team currently covers users across Asia and Europe. We’re looking for someone based in South America to own our Americas support window, helping us provide fast, reliable support across time zones.

You’ll be one of the closest people to our users, helping them get started, solving problems quickly, and making sure every interaction with Glider feels clear and human.

What you’ll do

  • Own customer support during the Americas time zone
  • Support users across chat, email and community channels
  • Help with onboarding, funding, investing and account questions
  • Take ownership of issues through to resolution
  • Escalate product or technical issues when needed
  • Spot recurring questions and friction and feed them back to the team
  • Help improve FAQs, support documentation and internal processes
  • Become deeply familiar with how Glider works

    • What we’re looking for

  • Based in South America
  • Excellent written and spoken English (and Spanish or Portuguese is a plus)
  • Clear, thoughtful communicator
  • Calm and reliable when handling user issues
  • Comfortable working independently in a fast-moving remote team
  • Detail-oriented and quick to learn

    • Experience in customer support, fintech, investing, financial services or an early-stage startup is a plus.

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    Apply now
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